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Privacy policy

Effective Date: September 23, 2026

I value your privacy, and I want you to know exactly what happens with your information when you shop with me. This policy explains what I collect, why, who helps me run the shop, and the choices you have. I've kept it in plain English on purpose.

1. WHAT INFORMATION I COLLECT

Information you give me when you place an order, sign up for my email or text list, leave a review, or reach out:

  • Your name
  • Email address and phone number (if you share it)
  • Shipping and billing address
  • Your order history
  • Anything you write to me, like messages or reviews

Payment details are handled securely by Shopify and my payment providers. I never see or store your full card number.

Information collected automatically when you visit the site:

  • Your device and browser type
  • Your IP address and general location (like city or state)
  • The pages and products you look at, what you add to your cart, and whether you check out
  • How you found the site, such as an ad, a Pinterest pin, or a search

This is collected through cookies, pixels, and similar tools. More on that in sections 3 and 5.

I don't collect sensitive information like Social Security numbers, and my shop isn't meant for children under 13.

2. HOW I USE YOUR INFORMATION

  • To process, ship, and deliver your orders
  • To talk with you about your order or anything you've asked me
  • To send studio updates, new pieces, and offers by email or text, only if you've signed up
  • To show my ads to people who are likely to love my jewelry, and to see which ads are working
  • To understand how people use the site so I can make it better
  • To protect the shop and my customers from fraud, bots, and suspicious activity

3. WHO HELPS ME RUN THE SHOP

I'm a small, handmade business, so I rely on a few trusted tools. Each one gets only the information it needs to do its job:

  • Shopify runs my website and checkout, including Shop Pay.
  • Payment providers (Shopify Payments, Shop Pay, PayPal, Venmo, Apple Pay, Google Pay, Amazon Pay, and Afterpay) process your payment, depending on which option you choose at checkout.
  • Shipping carriers get your name and address so your order reaches you.
  • Klaviyo sends my emails and texts, runs the sign-up forms on the site, and sends back-in-stock alerts.
  • Judge.me collects and displays product reviews. If you leave a review, your name and review appear publicly on the site.
  • Blockify is a security tool that screens visits for fraud, bots, and suspicious traffic using your IP address and general location.
  • Advertising partners: Meta (Facebook and Instagram), Google (Google Ads and Google Shopping), and Pinterest. Their tools on my site record things like the pages you view and purchases you make, so I can show ads to people likely to be interested and measure whether those ads work. These companies may collect information about your activity across different websites over time.

4. SELLING AND SHARING YOUR INFORMATION

I don't sell customer lists or hand your information to data brokers. But I want to be honest about what does happen behind the scenes.

The advertising tools in section 3 share certain visitor information with those platforms, like pages viewed and purchases made. Under some US state privacy laws, including California's, this can count as "selling" or "sharing" personal information, or as "targeted advertising."

You can opt out at any time on my Your Privacy Choices page, linked in the footer of every page. If your browser sends a Global Privacy Control signal, I treat that as an opt-out request too, depending on where you live.

5. COOKIES + SITE TRACKING

Cookies are small files your browser saves when you visit a site. Here's what my site uses them for:

  • Essential: keep your cart, run checkout, and keep the site secure (Shopify, Blockify). The site can't work without these.
  • Preferences and features: remember your choices and power sign-up forms and reviews (Klaviyo, Judge.me).
  • Analytics: help me understand how the site is used (Shopify, Klaviyo).
  • Marketing: help me show and measure ads (Meta, Google, Pinterest).

Your choices: you can opt out of ad-related sharing on my Your Privacy Choices page, turn on Global Privacy Control in your browser, block or delete cookies in your browser settings, or adjust your ad settings directly with Meta, Google, and Pinterest. Browsers' older "Do Not Track" setting isn't a consistent standard, so my site doesn't respond to it, but it does honor Global Privacy Control as described above.

6. YOUR RIGHTS

No matter where you live, you can ask me to:

  • Tell you what personal information I have about you
  • Send you a copy of it
  • Correct anything that's wrong
  • Delete your information (I may need to keep order records for tax and accounting)
  • Stop sharing your information for advertising

You can also unsubscribe from emails anytime with the link at the bottom of any email, or reply STOP to any text.

To make a request, email me at el@carriagehousejewelry.com. I'll confirm it's you by matching the email on your orders or account, and I'll respond within 45 days. You can have someone else make a request for you if you give them written permission. If I can't fully meet a request, I'll explain why, and you can reply to ask me to take another look. I'll never treat you differently or charge you more for using any of these rights.

7. HOW LONG I KEEP YOUR INFORMATION

  • Order records: as long as I need them for taxes, accounting, and returns
  • Email and text list: until you unsubscribe
  • Reviews: as long as they're displayed on the site, unless you ask me to remove yours
  • Site activity from the tools in section 3: according to each tool's own retention rules

8. SECURITY

Shopify uses encryption and secure technology to protect your information, and I limit access to it. I do my best to keep your information safe, but no online system is 100% secure.

9. VISITORS OUTSIDE THE US

My shop is based in Cincinnati, Ohio, and sells within the United States. Customer information is stored and processed in the US. If you visit from outside the US, your information is transferred to and handled in the US. The rights in section 6 are open to you too.

10. CHANGES TO THIS POLICY

When my tools or practices change, I'll update this policy and the effective date at the top. If a change is significant, I'll let customers on my email list know.

Questions? Email el@carriagehousejewelry.com. I'm always happy to help.